This Privacy Policy describes how our Website (https://kamalasurayya.com) and our associated mobile application collect, use, and disclose your Personal Information when you visit, make a purchase from, or use the services available through our website at [https://kamalasurayya.com] or our mobile application.
By accessing the Site or using the App, you understand that your Personal Information will be handled as described in this Policy.
1. Personal Information We Collect
We collect information to provide and improve our services, which falls into two main categories:
A. Information You Directly Provide
When you make a purchase, create an account, or contact us, you provide us with:
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Contact & Order Information: Name, Billing Address, Shipping Address, Email Address, and Phone Number.
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Account Information: If you create an account in the App or on the Site, we collect your username and encrypted password.
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Payment Information: Payment data (e.g., credit card numbers) is securely collected and processed by our payment processor, [Specify Payment Processor, e.g., Stripe/PayPal]. We do not store full payment card details.
B. Information Collected Automatically (Usage Data)
When you use the Site or the App, we automatically collect data about your device and interaction:
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Device & Usage Data: IP Address, browser type, operating system, pages viewed, time stamps, App version, device model, and carrier information.
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Identifiers: Unique identifiers for your device, such as the Android Advertising ID (AAID), and installation IDs.
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Cookies & Tracking: We use cookies, pixels, and similar technologies to ensure cart functionality, maintain your login session, and analyze site/app usage.
| Data Type Collected | Collected Via | Primary Purpose of Collection |
| Contact & Order Info | Site & App | Order fulfillment, delivery, and customer service. |
| Device & Usage Data | Site & App | Analytics to monitor performance, identify bugs, and improve user experience. |
| Identifiers (e.g., AAID) | App | Advertising and user authentication. |
| App Permissions Data | App | Data accessed only if user grants explicit permission (e.g., Camera for photo reviews; Location for shipping estimates). |
2. How We Use Your Personal Information
We use the collected information for the following purposes:
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Service Provision: Processing payments, fulfilling and shipping orders, providing receipts, and managing returns.
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App Functionality: Enabling core App features like maintaining persistent login, saving cart contents, and delivering push notifications (if opted-in).
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Communication: Responding to inquiries and sending order-related confirmations.
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Marketing: Sending promotional emails and targeted advertisements (if you have opted in or not opted out).
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Security: Screening for risk and fraud, and protecting the security of your account and our services.
3. Sharing Your Personal Information and Third-Party SDKs
We only share your Personal Information with third parties necessary to operate our business, or when legally required. This includes data processed by third-party services and SDKs embedded in the App.
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Service Providers: We share necessary data (name, address) with Shipping Carriers and our Payment Processors to complete transactions and deliveries.
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Platform & Hosting: Information is processed through our e-commerce platform, WooCommerce.
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Analytics Providers: We use third-party tools like Google Analytics (for the Site) and Google Analytics for Firebase (for the App) to understand usage patterns and improve service delivery. These services may collect unique identifiers and usage data.
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Advertising Networks: [Crucial: If your app displays ads, list the network here, e.g., We use Google AdMob. This service may use your AAID to serve personalized ads.]
Data Security: All data transmitted between your App/Site and our servers is secured using modern encryption technologies, specifically Transport Layer Security (TLS) or Secure Sockets Layer (SSL) (HTTPS).
4. Your Rights and Data Deletion
A. Data Access and Deletion
If you have an account with us, you have the right to request access to the personal information we hold about you and to request that this data be deleted.
We provide a clear mechanism for you to request the deletion of your account and associated data:
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In-App: Via the Settings or Profile menu in the App.
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Email: By contacting us at [Your Store Email Address].
We will comply with verifiable data deletion requests within [Specify time, e.g., 30 days], except where we are required to retain data for legal, tax, or regulatory obligations (e.g., transaction records).
B. Location-Specific Rights
Depending on your location, you may have additional rights (e.g., GDPR rights for EEA residents or CCPA rights for California residents). Please contact us using the details below to exercise these rights.
5. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top.
6. Contact Us
For more information about our privacy practices, questions, or complaints, please contact us by e-mail or mail:
Email:
Mailing Address:
Kamala Surayya Abaaya World
PUNNAVILAYIL BUILDING, Pallimukku, Kollam, Kerala 691010, India.